Shipping Terms
Payment, Logistics and After-sales Policy
1. Payment Method
You may select products according to your personal preferences and place orders with the Cash on Delivery (COD) payment option.
For return requests, please refer to the Mall's Return Policy.
If you have any questions after receiving your goods, please contact our online customer service in a timely manner. We provide 24/7 round-the-clock service for you!
2. Logistics Terms
1. Shipping Fee
Free shipping is available for all products.
2. Shipping Time
After your order is successfully paid, we will process and arrange the shipment in the order of placement. The shipping cycle takes approximately 3 working days.
Shipping services are not restricted by time windows, and deliveries can be arranged on Saturdays, Sundays and national holidays.
3. Delivery Time
After the order is shipped, the estimated delivery time is 7–10 working days.
4. Signing Instructions
- Please fill in a valid delivery address and contact phone number for signature confirmation when placing your order.
- Please inspect the goods on-site upon receipt: check whether the outer packaging is intact, whether the quantity of goods matches the order details, and whether the shopping list is complete. Do not open the product packaging before signing for the delivery. If the outer box seal is damaged or torn, you have the right to refuse acceptance.
- If you are unable to sign for the goods in person, you may entrust others to sign on your behalf, and the trustee must strictly follow the inspection requirements mentioned above.
- The delivery courier is only responsible for delivering the goods to the designated address on the waybill. Any person at the designated address (e.g., front desk staff, family members) may sign for the delivery, and we cannot guarantee that the goods will be delivered to a specific recipient.
5. Order Modification Rules
For risk control purposes, order information cannot be modified after the order is confirmed and paid. Please carefully check the delivery address and contact phone number when placing your order. We apologize for any inconvenience caused.
6. Handling of Undeliverable Orders
Undeliverable orders due to insufficient delivery information will be retained by the logistics provider for 5 calendar days. During this period, the Company will notify you via email. Please reply to the email or contact customer service to supplement the required information.
If no reply is received within 5 days, the order will be arranged for return to the warehouse, and a refund will be processed for you. We appreciate your understanding and cooperation.
3. Return & Refund Rules
- If the product you received is defective, you may apply for a full refund.
- The specific methods and conditions for return and refund shall be subject to the relevant terms stated on the product sales page and during the order placement process.
- Returned goods must be kept in the original condition as shipped: the product itself, gifts, accessories, outer packaging and all accompanying documents and materials must be intact and complete. If the order includes a paper invoice, the invoice must be returned together with the goods. You are also required to sign a credit note and other documents as required by relevant laws and regulations; otherwise, the Company reserves the right to reject your return or refund request.
- You understand and agree that in scenarios where a refund is required, such as when you apply for a return or exchange, when the Company is unable to accept all or part of your order, or when the contract is cancelled or invalidated for any reason, the Company will process the required documents (e.g., invoices, credit notes) on your behalf in accordance with relevant laws and regulations.
4. Distribution FAQs
| Question | Answer |
|---|---|
| Q1: Can I specify the delivery time when placing an order? | A1: The delivery time is subject to the courier company indicated in the order's logistics information, as different courier companies have varying delivery timelines and service rules. |
| Q2: How do I file a complaint against a courier? | A2: Please check the courier company in the order's logistics information and contact its local service hotline to file a complaint. |
| Q3: How long does delivery take? | A3: Under normal circumstances, delivery will be completed within 7 working days from the date of order shipment (excluding Sundays). |
| Q4: What should I pay attention to during the signing and inspection process? | A4: Please ensure that the outer packaging is intact. The recipient may refuse to accept the goods if the packaging is damaged. |
| Q5: Do I need to provide identification documents when receiving the goods? | A5: No. The courier is only responsible for delivering the goods to the designated address on the waybill. Any person at the address (e.g., front desk staff) may sign for the delivery, and we cannot guarantee delivery to a specific recipient. |
| Q6: What should I do if my order is signed for by someone else? | A6: In such cases, please check the courier company in the order's logistics information and contact its local customer service for assistance. |
| Q7: How do I check the delivery status of orders from cooperative vendors? | A7: Please check the courier company in the order's logistics information and track the delivery status through the official channels of the corresponding courier company. |
If you have any questions regarding the above terms or delivery-related matters, please send an email to service@mail.yipnest.com. Our customer service team provides 24/7 online support to assist you.